Seeing the GP

Arrive on time for your appointment.

Let the receptionist know that you have come for your appointment, by telling him/her your name when you arrive.

You may see the GP on your own, or come with a parent, other adult or friend.

You may have to wait to see the GP as sometimes their previous consultations take longer than expected, so be prepared for this.

Be prepared:

Know your background - for example, any illness or operations you have had, any medications you are taking, and any allergies you may have. If possible, know whether any members of your family have had any serious illnesses.
Know your problem - think about your problem, for example, when did it start? If you are in pain, what is it like? Does anything make it better or worse? These will help your doctor to understand your problem.
Ask questions - you might like to write a list of the things you want to discuss with the GP. Make sure you understand the doctor's answers to them - it's ok to say you don't understand - the doctor can explain things better for you. Ask about the treatments your doctor offers, and if there are any side effects to the treatment. Some people can't follow a treatment plan for some reason. It may be too expensive or unacceptable for cultural or other reasons. Tell the GP if you can't follow the treatment so that they can suggest alternatives.
Tell the GP if you have any fears - some people are afraid that their problem may be something serious. It is important to tell your doctor your fears, so that they can explain more fully about your condition if necessary.
Be prepared to come back - very often you will need to come back to your GP so that they can see how things are going and change your treatment if necessary.

You can expect the following regarding a visit to the GP:

high quality health service delivery
to feel safe and comfortable
confidentiality and respect for your privacy
courtesy, respect and to be dealt with in a non-judgemental manner
care provided as soon as possible
information communicated in a simple straightforward manner
to have a professional interpreter if you have problems in understanding English (request this at the time of making an appointment and ask for a longer consultation)
a 15-minute consultation, or longer on request (ask for a longer consultation at the time of making an appointment)
to receive accurate information
the right to ask for an explanation if you don't understand and to ask questions and have them answered
a choice about accepting treatment
the right to a second opinion (from another doctor)
the right to obtain your own Medicare card once you are 15 years old (call Medicare hotline 13 20 11)
the right to make a complaint and have it dealt with quickly.